Refund policy
Refund & Return Policy
At Steveston Marine and Hardware, customer satisfaction is important to us. Please review our refund and return policy carefully before placing an order.
Order Cancellations
We reserve the right to cancel or refuse any order at any time due to pricing errors, product inaccuracies, or availability issues.
If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.
Returns
Returns may be accepted at our discretion and must meet the following conditions:
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Items must be unused, in original condition, and in original packaging.
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Proof of purchase is required.
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Some products may not be eligible for return, including clearance, sale, or discounted items.
Refunds
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Approved refunds will be processed to the original payment method used at checkout.
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Shipping and handling charges are non-refundable unless the return is due to our error.
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Refund processing times may vary depending on your payment provider.
Shipping Costs
Customers are responsible for all shipping costs, including return shipping, unless otherwise stated.
All warranty-related shipping costs are the responsibility of the purchaser or end user.
Pricing & Listing Errors
While we make every effort to ensure accuracy, errors may occur. If a pricing or listing error is identified, we reserve the right to cancel the order and issue a full refund if payment has already been captured.
Warranty Claims
All products are covered only by the manufacturer’s warranty, where applicable.
Steveston Marine and Hardware does not provide over-the-counter or in-house warranties. Warranty claims must be handled directly through the manufacturer and follow their procedures.
Final Sale Items
Clearance, sale, and discounted items may be considered final sale and are not eligible for return or refund unless otherwise stated.
Contact Us
If you have questions regarding returns or refunds, please contact our customer service team before returning any item.